Frequently Asked Questions

Shopping, Shipping, Privacy, and Customer Care

Who may shop here?

The adult-shopping portions of MzEmily.com are intended for customers age 18 or older and for lawful use in the customer’s location.

What does MzEmily.com sell?

Our current selection includes lingerie, adult toys and wellness products, intimate essentials, lubricants, and fetish and bondage accessories. Browse our collections for the items currently available.

Where do you ship?

Online standard shipping is available to eligible addresses in the 48 contiguous United States and Washington, DC. Alaska, Hawaii, U.S. territories, and APO/FPO/DPO destinations require delivery confirmation and a shipping quote before ordering; online checkout shipping is not currently available for those destinations. International ordering is not available.

What are the shipping rates?

Standard shipping is $8.95 per order for eligible contiguous-U.S. orders below $100. Standard shipping is free when the merchandise subtotal is $100 or more after discounts and before taxes and shipping. Express shipping is not currently offered at checkout. Contact us before ordering oversized or special-handling items. Final service availability and charges are shown before payment. See our Shipping & Delivery Policy.

Is shipping discreet?

We use discreet fulfillment whenever supported. Exterior packaging ordinarily avoids explicit product descriptions or adult-oriented branding, but carrier labels and return-address details can vary. See our Discreet Shopping page.

How quickly will my order ship?

Processing and transit estimates vary by product, fulfillment location, carrier, destination, weekends, and holidays. Review any available estimates and our Shipping & Delivery Policy. Contact us before ordering if you need an item by a specific date. Processing time is separate from carrier transit time. We communicate meaningful delays when we learn about them.

Will I receive tracking?

Tracking is sent when the fulfillment source and carrier provide it. Tracking may take time to show movement after a label is created.

Can I return an opened intimate product?

For health and hygiene reasons, opened intimate or body-contact products generally cannot be returned merely because you changed your mind. Defective, damaged, incorrect, or otherwise eligible items remain covered by our Refund & Return Policy.

What if my order is damaged, incorrect, delayed, or missing?

Contact support@mzemily.com or use our contact form. MzEmily.com will investigate and remain your point of contact.

Do I need an account?

No. Guest checkout is available. An optional account can make order history and future checkout easier.

Do you sell my email address?

We do not sell customer email lists. Personal information is handled as described in our Privacy Policy, including disclosures needed to operate Shopify, process payments, prevent fraud, fulfill orders, and provide support.

Can you help me choose a product?

Yes. We can help compare categories, features, materials, dimensions, compatibility, and intended uses. We do not diagnose medical conditions or replace professional medical advice.