Shipping & Delivery Policy
Last updated: September 29, 2026
Where we ship
Online standard shipping is currently available to eligible addresses in the contiguous United States: the 48 adjoining states and Washington, DC. International ordering is not available at launch.
Alaska, Hawaii, U.S. territories, and APO/FPO/DPO addresses are not included in the standard or free-shipping offer. Online checkout shipping is not currently available for these destinations. Contact support@mzemily.com before ordering so we can confirm whether delivery is available and provide a shipping quote. Do not select a different state or destination to bypass this restriction.
Shipping rates
- Standard shipping: $8.95 per order when the merchandise subtotal is below $100.
- Free standard shipping: orders with a merchandise subtotal of $100 or more.
The qualifying merchandise subtotal is calculated after discounts and before taxes and shipping. A discount that brings the subtotal below $100 removes eligibility for the automatic free-shipping rate. Any separately authorized free-shipping promotion remains subject to its own terms.
These rates apply to eligible orders in our standard shipping profile and eligible contiguous-U.S. destinations. Final eligibility, service availability, and charges are displayed before payment at checkout. Some products or addresses may be restricted by law, carrier rules, or fulfillment limitations.
Express shipping is not currently offered at checkout. Contact us before ordering if you need an item by a specific date. We will confirm available options and any applicable cost before you purchase; expedited service is not guaranteed.
Oversized and special-handling requests
For oversized, unusually heavy, or special-handling items, contact us before ordering to confirm delivery options. Any separately quoted shipping charge must be disclosed and agreed before purchase. We do not automatically add an unapproved shipping or handling surcharge after you pay.
Processing and delivery estimates
Orders are processed after payment, delivery details, and product availability are confirmed. Processing is separate from the carrier's transit time. Processing and transit estimates shown at checkout or in order communications are estimates, not guarantees. Timing can vary by product availability, fulfillment location, destination, carrier, weather, weekends, holidays, and address verification.
Please contact us before ordering if you need an item by a specific date.
Preorder or backorder availability and expected timing will be disclosed before purchase. If an unexpected availability problem or material delay occurs after ordering, we will contact you with the information available and the options for affected items, including cancellation and a refund for items that will not be fulfilled. We will also provide any choices required by applicable law.
Multiple packages
Items in one order may ship separately or at different times. Separate packages may have different tracking numbers and arrival dates. We do not charge additional standard shipping after purchase solely because an eligible standard order is split into multiple packages.
Tracking
Tracking information is sent when available. A tracking number may be created before the carrier records its first physical scan.
Discreet delivery
Orders are prepared for discreet delivery whenever the available fulfillment method supports it. Exterior packaging ordinarily avoids explicit product descriptions and adult-oriented branding. Package material, return-address wording, carrier labels, and required markings can vary, so we do not promise anonymous, unmarked, or completely unidentifiable delivery.
Address accuracy
You are responsible for entering a complete and accurate delivery address. Contact support@mzemily.com immediately if you notice an error. We will try to correct an address before fulfillment, but changes and carrier reroutes are not guaranteed after processing begins.
Delivery problems
If a package is damaged, missing items, returned to sender, appears lost in transit, or is marked delivered but cannot be located, contact us promptly with your order number. MzEmily.com will investigate and remain your point of contact throughout resolution.
Contact
Email: support@mzemily.com